Shipping Information
Free Shipping on All Orders!
At Dreamfloe, we are delighted to provide free shipping on every order, ensuring your journey towards pain relief starts with ease.
Order Processing
Your order will typically be processed and dispatched within 1-3 business days. During busy periods such as holidays, processing may take up to 7 days. Once dispatched, you'll receive a notification as your order heads out to you.
Estimated Delivery Times
Delivery times vary based on your location. Here’s a quick guide to how long it typically takes:
- 🇺🇸 USA: 6-10 business days
- 🇨🇦 Canada: 7-12 business days
- 🇬🇧 UK: 4-9 business days
- 🇦🇺 Australia: 7-10 business days
Please be aware that during peak seasons and due to unforeseen circumstances, there might be delays that are beyond our control.
Order Accuracy
It's crucial to provide accurate shipping details when placing your order. Mistakes may lead to delays or even cancellations. If there’s an issue with your address, our team will reach out to confirm details within 3 business days of your order placement. If corrections are necessary, please contact us at contactus@dreamfloe.com within 24 hours.
Delayed Deliveries
While we strive for speed, sometimes delays happen due to factors like severe weather or logistic disruptions. Should your delivery be delayed, we will keep you updated and work closely with the courier to resolve the issue promptly.
Lost or Stolen Packages
If your package is lost or stolen, reach out to us at contactus@dreamfloe.com. We will assist by liaising with the courier to resolve the issue. While lost or stolen packages are not covered under our refund policy, we are committed to helping find a satisfactory resolution. Even though, keep in mind that once your order leaves the Dreamfloe HQ, it's in the carrier's hands.
Shipping Policy Updates
Dreamfloe may update this shipping policy periodically. We encourage you to review this policy regularly to stay informed of any changes. By continuing to place orders, you accept these terms.
For any concerns or further assistance, please don't hesitate to contact us directly. We are here to ensure your experience with Dreamfloe is as smooth and supportive as possible.